IT Technician (3rd Line)
Hours: Full time
Market Harborough LE16 9TF
As IT Technician (3rd Line), you will be the final point of escalation for all IT issues raised by customers or our clients Kaseya monitoring system.
You will often undertake IT infrastructure projects, from conception to completion, as well as providing assistance to the I.T Services Manager when required.
The successful candidate will also be providing IT solutions and support to SME customers, either as part of a small team or alone. This will be a mix of remote working from the office and field-based visits.
You must be able to commute to the office just outside Market Harborough, and hold a full, valid U.K driving licence for field-based visits.
IT Technician (3rd Line) Skills and Experience
It is essential that the IT Technician is able to resolve issues showing professionalism, knowledge and confidence to meet customer expectations. You should already have the skills and experience to be comfortable with solving the most complex IT problems.
Ideally, you will come from, or have a good understanding of the concept of a Managed Services business.
Candidates will be required to demonstrate strong third line support, and project implementation exposure to most of the following:
- Windows Server 2008-2016
- Windows 7-10 Workstations
- Office 365 / including Exchange Online
- Exchange 2010-2016
- Thorough understanding of networking fundamentals (IP, Firewalls, NAT etc)
- Configuration of mobile devices
- Project design and migrations
- Hyper-V virtualisation
- Remote Desktop Services
- Managed Endpoint Protection
- HP or Dell servers
- SAN and NAS storage
- Backup & DR solutions
About the company
Originating in 1993, Apograph is a privately owned limited company who specialises in IT support, Network and Server Installation, Hardware and Software Sourcing and Implementation, Managed Back Up and Disaster Recovery, Apograph can accommodate all IT requirements, alongside a wide range of Accounts Management services.
Working with the advancements in technology, we have developed a high level of expertise, allowing us to offer a wider range of services to accommodate individuals, the SME market and the education sector.
We provide a great working environment, the latest tech and a competitive salary with benefits.
How to apply
If you have the desired skills and experience, and would like to be considered for this IT Technician job then we would like to hear from you.
If you wish to be considered for this superb opportunity contact us.
You must be eligible to work in the UK.
What our customers say about Apograph
We used Apograph to sort out broadband speed issues for us. From our first meeting it was obvious that they had far greater technical knowledge than...read the full testimonial!X
John Harrison & Co Ltd
Provided by: John Harrison, John Harrison & Co Ltd
We used Apograph to sort out broadband speed issues for us. From our first meeting it was obvious that they had far greater technical knowledge than the IT companies we have used in recent years. They quickly came up with solutions to our problems and when the time came to implement their advice their engineers worked quickly, efficiently and unobtrusively and our systems now work exactly as they said they would.
To : Adrian. I am writing to thank you for the excellent service I have received from you and your staff at Apograph. When I came to you and advised...read the full testimonial!X
Live Labels Ltd
Provided by: Andy Dalby, Live Labels Ltd
To : Adrian. I am writing to thank you for the excellent service I have received from you and your staff at Apograph. When I came to you and advised that I was starting Live Labels nearly two years ago now, I have had nothing but excellent service and support. My web site you developed for me is very professional and helps get my name out to customers old and new. I would not hesitate to recommend to anyone looking for your services. Thanks again, I look forward to many more years working with you.
We were having some really big problems with our I.T. system that we'd been trying to sort out for quite a while with our previous service provider....read the full testimonial!X
Provided by: Vikki George, Premier Percussion
We were having some really big problems with our I.T. system that we'd been trying to sort out for quite a while with our previous service provider. The issues were costing us a lot of downtime, and money. We called Apograph at 9:45 in the morning, and by 16:00 that same day they'd visited us, assessed the problems, put a plan in place to resolve them all, and sent someone to attend the site to sort out the most pressing issues. We've immediately seen the benefit of the work they've done. Their people are really friendly, extremely competent and talk in a language that non 'tech-savvy' people can easily understand. Their pricing is very reasonable too. I can't recommend them highly enough, and we will most certainly be working with them from now on.
I have nothing but praise for Adrian and Alex. I personally and we as a company could not have done what we have done without Apograph at our side.X
Fiona Cairns Ltd
Provided by: Kishore Patel, Fiona Cairns Ltd
I have nothing but praise for Adrian and Alex. I personally and we as a company could not have done what we have done without Apograph at our side.
BakeAway as a Business has been supported by Apograph for several years, providing their services on the IT front. We have had a very fruitful...read the full testimonial!X
Provided by: Thomas Mann, Bakeaway
BakeAway as a Business has been supported by Apograph for several years, providing their services on the IT front. We have had a very fruitful relationship with them and where possible have recommended their services to several interrelated parties. They have kept a breast with their technical knowledge in this rapidly changing industry which has hence allowed them to offer the best advice and support possible in order to ensure our systems are up to date and running as efficiently and effectively as possible.
I have known and worked with Apograph for over 10 years. Adrian helped me grow from a small start-up company with only 1 PC to a fully functional...read the full testimonial!X
Provided by: Sam Beerling, Qspine Ltd
I have known and worked with Apograph for over 10 years. Adrian helped me grow from a small start-up company with only 1 PC to a fully functional modern day office. Apograph managed my needs at every stage of growth, never over selling. Alex has now taken over our day to day IT demands and I have found him to be an exceptional professional. Our problems are always dealt with in a timely manner I have no hesitation in recommending Apograph to any company who are looking for a partner to manage their day to day activities or any large project that needs undertaking.