IT Technician (3rd Line)

Salary: Negotiable
Hours: Full time
Market Harborough LE16 9TF

As IT Technician (3rd Line), you will be the final point of escalation for all IT issues raised by customers or our clients Kaseya monitoring system.

You will often undertake IT infrastructure projects, from conception to completion, as well as providing assistance to the I.T Services Manager when required.

The successful candidate will also be providing IT solutions and support to SME customers, either as part of a small team or alone. This will be a mix of remote working from the office and field-based visits.

You must be able to commute to the office just outside Market Harborough, and hold a full, valid U.K driving licence for field-based visits.

IT Technician (3rd Line) Skills and Experience

It is essential that the IT Technician is able to resolve issues showing professionalism, knowledge and confidence to meet customer expectations. You should already have the skills and experience to be comfortable with solving the most complex IT problems.

Ideally, you will come from, or have a good understanding of the concept of a Managed Services business.

Candidates will be required to demonstrate strong third line support, and project implementation exposure to most of the following:

  • Windows Server 2008-2016
  • Windows 7-10 Workstations
  • Office 365 / including Exchange Online
  • Exchange 2010-2016
  • Thorough understanding of networking fundamentals (IP, Firewalls, NAT etc)
  • Configuration of mobile devices
  • Project design and migrations
  • Hyper-V virtualisation
  • Remote Desktop Services
  • Managed Endpoint Protection
  • HP or Dell servers
  • SAN and NAS storage
  • Backup & DR solutions

About the company

Originating in 1993, Apograph is a privately owned limited company who specialises in IT support, Network and Server Installation, Hardware and Software Sourcing and Implementation, Managed Back Up and Disaster Recovery, Apograph can accommodate all IT requirements, alongside a wide range of Accounts Management services.

Working with the advancements in technology, we have developed a high level of expertise, allowing us to offer a wider range of services to accommodate individuals, the SME market and the education sector.

We provide a great working environment, the latest tech and a competitive salary with benefits.

How to apply

If you have the desired skills and experience, and would like to be considered for this IT Technician job then we would like to hear from you.

If you wish to be considered for this superb opportunity contact us.

You must be eligible to work in the UK.

What our customers say about Apograph

  • We used Apograph to sort out broadband speed issues for us. From our first meeting it was obvious that they had far greater technical knowledge the full testimonial!

    John Harrison, Director, John Harrison & Co Ltd

  • I have nothing but praise for Adrian and Alex. I personally and we as a company could not have done what we have done without Apograph at our side.

    Kishore Patel, Managing Director, Fiona Cairns Ltd

  • BakeAway as a Business has been supported by Apograph for several years, providing their services on the IT front. We have had a very the full testimonial!

    Thomas Mann, Finance Director, Bakeaway

  • We were having some really big problems with our I.T. system that we'd been trying to sort out for quite a while with our previous service the full testimonial!

    Vikki George, Operations Director, Premier Percussion

  • I have known and worked with Apograph for over 10 years.

    Adrian helped me grow from a small start-up company with only 1 PC to a the full testimonial!

    Sam Beerling, Operations & Regulatory Affairs Manager, Qspine Ltd

  • I am writing to thank you for the excellent service I have received from you and your staff at Apograph. When I came to you and advised that I the full testimonial!

    Andy Dalby, Managing Director, Live Labels Ltd